Decrease time of update modifications (ACL, PM)

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Jonath
Znuny newbie
Posts: 4
Joined: 18 Mar 2014, 11:51
Znuny Version: 3.3.5
Real Name: Jonathan

Decrease time of update modifications (ACL, PM)

Post by Jonath »

Hello,

I'm working on OTRS 3.3.5 on DEBIAN server. I've my test plateform on localhost too.
Today and after several test, i observe that OTRS spend a long time to update the change parameters like ACL (Deploy ACL) and Process Management (Synchronize all Processes).

How am i sure about my work when the system spend lot of time before uptade these modifications?

Someone have ideas?

NB: I've tried on my locallhost too for the same results.

Regards.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Decrease time of update modifications (ACL, PM)

Post by jojo »

your system seems to be to slow (most likely disk usage as a file is written to disk...)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Jonath
Znuny newbie
Posts: 4
Joined: 18 Mar 2014, 11:51
Znuny Version: 3.3.5
Real Name: Jonathan

Re: Decrease time of update modifications (ACL, PM)

Post by Jonath »

In support Assesment, I found this information about performance in Webserver section:
"Check for CGI Accelerator."
"You should use FastCGI or mod_perl to increase your performance"

Is it possible that's my problem? How can i fix it?

Regards.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Decrease time of update modifications (ACL, PM)

Post by jojo »

install and activate mod_perl
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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