Process Management issues after moving to new machine

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dstover
Znuny advanced
Posts: 135
Joined: 04 Jun 2013, 23:14
Znuny Version: 3.3.3
Real Name: Dan Stover
Company: EMAC, Inc.

Process Management issues after moving to new machine

Post by dstover »

Hello, all. I am having a problem as follows:

I have moved my OTRS 3.3.3 installation to another virtual machine. I am at a different OTRS home directory than on my old machine. When I go into Process Management and look at a work flow process, then double-click on the process entity (eg, Activity, Activity Dialog, Transition or Transition Action), normally you get a dialog that shows all the components of the entity with the option to add new ones. In this case, I get another browser window with an OTRS sign on screen. I try signing into it with admin or any other ID and it gives me an error message.

Anyone run into this before? If so, please clue me in.

Thanks in advance...Dan.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
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