[SOLVED] Removing customer users synced from LDAP
Moderator: crythias
[SOLVED] Removing customer users synced from LDAP
In which table are customer users synced from LDAP stored? I would like to delete test users that were synched from LDAP.
Last edited by aph on 17 Jul 2014, 14:48, edited 1 time in total.
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
Re: Removing customer users synced from LDAP
customers are not synced into OTRS tables. It is a life accessing of the LDAP
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Removing customer users synced from LDAP
While testing, at first I did not apply any group restrictions on customer users, i.e. theoretically anyone in LDAP can log into customer portal. I could then see a list of all LDAP users under 'Customers->Customer User Administration'. In the second phase, I applied a group restriction (i.e. only users from AD group XYZ can log in through customer portal), but still all LDAP users are visible in the list. If LDAP is being accessed live, shouldn't only users from the group XYZ visible? Or am I mixing up things here?
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
Re: Removing customer users synced from LDAP
you only configured a limitation for log in, not for CustomerUser
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Removing customer users synced from LDAP
I see. I seem to have confused the 'customer_user' list from OTRS DB with the 'customer list' that appears under 'Customers->Customer User Administration'. So that means only the users in the restricted AD group will be able to log in through the customer portal, right?
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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Re: Removing customer users synced from LDAP
Take a look at this ... maybe it might help, maybe not.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Removing customer users synced from LDAP
Thanks! Makes the picture clear.
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache