Hide Available Tickets view

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ju88a
Znuny newbie
Posts: 21
Joined: 13 May 2014, 12:39
Znuny Version: 3.3.5
Real Name: Craig Mariner
Company: Panbet LTD

Hide Available Tickets view

Post by ju88a »

Hi

I have been asked by Customer services department to disable the Available Tickets view tab so that only ALL Tickets is available when viewing a queue. How can I achieve this please I cannot find how to do this by searching the forums, manual and Internet.

Many Thanks
Craig
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Hide Available Tickets view

Post by reneeb »

Remove the unlocked Filter from the module: https://github.com/OTRS/otrs/blob/rel-3 ... ue.pm#L259
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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