Unable to fetch emails

[oskarrose]

I have installed an OTRS appliance onto a Windows server 2008 R2 using Hyper V. The install seems to have worked perfectly and I can connect to the OTRS web page locally and over the internet. I cannot get the system to successfully fetch any emails via POP or IMAP. I have used all of the various options with no success. I use Office 365 and know the credentials required.

Please could someone explain to me the following error as I am now getting very frustrated with this.

Error Message: IMAPS: Can't connect to outlook.office365.com

Error Details

Backend ERROR: OTRS-CGI-38 Perl: 5.10.1 OS: linux Time: Sun Aug 31 18:24:12 2014 Message: IMAPS: Can't connect to outlook.office365.com RemoteAddress: 192.168.0.2 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=3;ChallengeToken=7sG6KpvsQaTyklA3mFfbtAXwYGsOCCn6; Traceback (1212): Module: Kernel::System::MailAccount::IMAP::_Fetch (OTRS 3.3.6) Line: 124 Module: Kernel::System::MailAccount::IMAP::Fetch (OTRS 3.3.6) Line: 77 Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.6) Line: 427 Module: Kernel::Modules::AdminMailAccount::Run (OTRS 3.3.6) Line: 64 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.6) Line: 871 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Powered by OTRS 3.3.6 / Appliance by pascom.net

I know the credentials are correct. Is this error generated because the request is not leaving the local network - The destination address in 192.168..... 

[crythias]

Yes. Can't connect means can't connect. No path to the host:port combination.