Core::SOAP usage

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Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Core::SOAP usage

Post by Giulio Soleni »

Hi,
I have been lately trying to develop some procedures to interface to OTRS via SOAP and I took as a starting point all the documentation about Generic Interface in the Admin Manual and some precious examples in the forum.
Only today I noticed that in SysConfig the Framework module Core::SOAP is available to set some (i think) default credentials to access OTRS' APIs using SOAP protocol.

Core::SOAP is not mentioned in the manuals and I bumped into it by chance...

Is it something obsolete that has been overridden by the Network Transport settings allowed by the Generic Interface?
And by the way, in the manual I always see that when OTRS is used as a provider, user credentials to access the operations provided for example by the Ticket Connector are always specified inside the calling procedure... so what's the use of Core::SOAP settings in SysConfig?

Thank you,
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
jojo
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Re: Core::SOAP usage

Post by jojo »

this is the old SOAP based API which exposes the Ticket Object directly... Don't use it
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Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: Core::SOAP usage

Post by Giulio Soleni »

Ok, jojo.
Thank you very much!
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
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