How to create new ticket from an old ticket. SOLVED

[askvicky]

scenario:

Client reply to an closed asking a new question. The closed ticket then become opened.

is it possible to create a new ticket from there ?

[crythias]

Split the ticket. To prevent this in the future change the Queue's followup on close from possible to new.

[askvicky]

thanks for quick and accurate answer!

[errox]

I'm very sorry to necropost on this subject, but this topic is the closest to what i'm looking for.

I started with the same problem (split tickets and change queue), but came across a different problem. Every incoming ticket has an autoreply function, that works perfectly with standard tickets. But those tickets that are created after a closed-followup don't get the autoreply at all.
So if we close a ticket **4000, the new one wil be **4001, but the system doesn't send any form of notification about this.

I tried to create an "auto reply/new ticket" type of message, but it still doesn't work.

[crythias]

I tried to create an "auto reply/new ticket" type of message, but it still doesn't work.

That's exactly the autoreply you need. Just make sure it's assigned to the queue.