Hello everyone
When I'm creating a ticket using mailbox connected to one of the queues, type of this kind of ticket is "Unclassyfied". I'd like to have it as "Incydent" type. I hasn't found any options in SysConfig to do it, there was only option to change default state of email tickets.
I'm using OTRS 3.3.8
Could you guys help me with this?
[SOLVED]"Unclassified" type for e-mail tickets
Moderator: crythias
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ThomasPL10
- Znuny newbie
- Posts: 90
- Joined: 11 Feb 2014, 17:24
- Znuny Version: 3.3.2
[SOLVED]"Unclassified" type for e-mail tickets
Last edited by ThomasPL10 on 24 Sep 2014, 14:23, edited 1 time in total.
Re: "Unclassified" type for e-mail tickets
the Postmaster Filter will help you
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
ThomasPL10
- Znuny newbie
- Posts: 90
- Joined: 11 Feb 2014, 17:24
- Znuny Version: 3.3.2
Re: "Unclassified" type for e-mail tickets
Perfect. Thank you.