View BCC address list

[Colla]

Hello I have a simple question: there is a way to show the list of the addresses in BCC when I send a mail with OTRS?

In the article view there isn't information about BCC.

Thanks for the answers,
Marco.

[Colla]

Up

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I try to explain better

- I open a new email ticket and put 3 mail adresses in the bcc field;
- When I come back to the ticket/article view there isn't any information about the 3 addresses, how can I retrieve these information?

Thanks,
Marco.

[Colla]

No one know the solution?

[crythias]

It's BCC, so probably not. If you haven't seen an option in sysconfig, neither will we.

[schulmann]

- I open a new email ticket and put 3 mail adresses in the bcc field;
- When I come back to the ticket/article view there isn't any information about the 3 addresses, how can I retrieve these information?

Maybe the button "History" helps.

[Colla]

Thanks for the replies

It's BCC, so probably not. If you haven't seen an option in sysconfig, neither will we.

The only option that i found is SendmailBcc but not track the email adresses that I put in bcc.
My problem is to track the email addresses when I open a new ticket and I send 10 email in bcc.

Maybe the button "History" helps.

Ok, this is a partial solution, it works but not for the first email (at the open of the ticket).
Another problem is that history field has a fixed lenght.

Thanks,
Marco.