getting errors into the system log of OTRS
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getting errors into the system log of OTRS
I am getting below error into the "system log" of OTRS. Kindly suggest what needs to be change to fix it?
Unknown column 'calendar_name' in 'field list', SQL: 'SELECT id, name, valid_id, create_time, create_by, change_time, change_by, calendar_name, first_response_time, first_response_notify, update_time, update_notify, solution_time, solution_notify FROM ticket_priority WHERE id = ? LIMIT 1'
Unknown column 'calendar_name' in 'field list', SQL: 'SELECT id, name, valid_id, create_time, create_by, change_time, change_by, calendar_name, first_response_time, first_response_notify, update_time, update_notify, solution_time, solution_notify FROM ticket_priority WHERE id = ? LIMIT 1'
OTRS 3.3.8 (private) on Linux with MySQL database.
Re: getting errors into the system log of OTRS
have you modified your sql database? it meens that the column 'calender_name' isn't there....
My english is better than your german 
"Produktiv": OTRS: 5.0.x, OTRS::ITSM 5.0.x
"Testing": OTRS 6 git
OS: Debian 8.0 (Jessie)
Apache2.4.10/MySQL 5.5.41

"Produktiv": OTRS: 5.0.x, OTRS::ITSM 5.0.x
"Testing": OTRS 6 git
OS: Debian 8.0 (Jessie)
Apache2.4.10/MySQL 5.5.41
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Re: getting errors into the system log of OTRS
Your SELECT is for the wrong table. Replace ticket_priority with sla. The logs should show a stacktrace, so you should know where to change the code.
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Re: getting errors into the system log of OTRS
I have not done any changes in the code.
Anyways let me know what exactly changes I need to do from admin panel?
Anyways let me know what exactly changes I need to do from admin panel?
OTRS 3.3.8 (private) on Linux with MySQL database.
Re: getting errors into the system log of OTRS
this is not an OTRS error. So you might have installed a:
- third party module with this error
- trying to use this SQL in the SQL Select Box
- third party module with this error
- trying to use this SQL in the SQL Select Box
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: getting errors into the system log of OTRS
Please show us the stacktrace...reneeb wrote:[...]The logs should show a stacktrace, so you should know where to change the code.
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Re: getting errors into the system log of OTRS
Where to see stack trace?
OTRS 3.3.8 (private) on Linux with MySQL database.
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Re: getting errors into the system log of OTRS
It should be in the log files...
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Re: getting errors into the system log of OTRS
It's not giving now any error. Surprise. It it's all fixed.
OTRS 3.3.8 (private) on Linux with MySQL database.