getting errors into the system log of OTRS

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inderjohar2287
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getting errors into the system log of OTRS

Post by inderjohar2287 »

I am getting below error into the "system log" of OTRS. Kindly suggest what needs to be change to fix it?

Unknown column 'calendar_name' in 'field list', SQL: 'SELECT id, name, valid_id, create_time, create_by, change_time, change_by, calendar_name, first_response_time, first_response_notify, update_time, update_notify, solution_time, solution_notify FROM ticket_priority WHERE id = ? LIMIT 1'
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Rooobaaat
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Re: getting errors into the system log of OTRS

Post by Rooobaaat »

have you modified your sql database? it meens that the column 'calender_name' isn't there....
My english is better than your german :P

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Re: getting errors into the system log of OTRS

Post by reneeb »

Your SELECT is for the wrong table. Replace ticket_priority with sla. The logs should show a stacktrace, so you should know where to change the code.
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inderjohar2287
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Re: getting errors into the system log of OTRS

Post by inderjohar2287 »

I have not done any changes in the code.
Anyways let me know what exactly changes I need to do from admin panel?
OTRS 3.3.8 (private) on Linux with MySQL database.
jojo
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Re: getting errors into the system log of OTRS

Post by jojo »

this is not an OTRS error. So you might have installed a:
- third party module with this error
- trying to use this SQL in the SQL Select Box
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reneeb
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Re: getting errors into the system log of OTRS

Post by reneeb »

reneeb wrote:[...]The logs should show a stacktrace, so you should know where to change the code.
Please show us the stacktrace...
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inderjohar2287
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Re: getting errors into the system log of OTRS

Post by inderjohar2287 »

Where to see stack trace?
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reneeb
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Re: getting errors into the system log of OTRS

Post by reneeb »

It should be in the log files...
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inderjohar2287
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Re: getting errors into the system log of OTRS

Post by inderjohar2287 »

It's not giving now any error. Surprise. It it's all fixed.
OTRS 3.3.8 (private) on Linux with MySQL database.
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