SLA-based escalation issue
Moderator: crythias
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allenpeng8131
- Znuny newbie
- Posts: 2
- Joined: 29 Aug 2014, 10:08
- Znuny Version: OTRS::ITSM 3.3.7
SLA-based escalation issue
I've set SLA-based escalation, but in the dashboard/upcoming events, the escalation time displayed is not as I set, it seems my configuration did not work, I don't know if there's somewhere else I set incorrectly or missed to set, pls help. If there's any documents on this topic, pls give some clues, thanks a lot!
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crythias
- Moderator
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- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: SLA-based escalation issue
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OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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