Stop extranewous mail from creating tickets

[dstover]

What option do I have to set to keep email from creating tickets? I have mail messages coming into OTRS and creating multiple tickets.

Thanks...Dan.

[RStraub]

You mean spam?
Create a post-master filter so that all mails from that address are sent to the junk queue (as I understand that sets the x-spam-flag to yes and won't create a ticket).

[dstover]

Actually they were apparently error messages returned from a mailer-daemon. But I think your answer will work fine for this also.

Thanks very much for your response...Dan.

[Giulio Soleni]

Hi,
(quite) some time ago crythias suggested a way to let OTRS accept incoming e-mails from registered customers only.
viewtopic.php?f=60&t=6586

I remember it worked but there were some annoyng error messages left in the log... I did not test it thoroughly, tho.

You may found his customisation useful, I think.