OTRS 3.1.10 Escalation Suspend

kamleshambre · Post by **kamleshambre** » 01 Oct 2014, 07:12

Dear team,

Good morning.

I've been using OTRS 3.1.10 Free vesion on Windows for managing tickets , I want to know shall I purchase and install Add-on " Escalation Suspend " separately.

Pl confirm whether to possible install and configure an add-on in Free OTRS 3.1.10 software and start using paid feature.

T & R,
Kamlesh

jojo · Post by **jojo** » 01 Oct 2014, 08:16

you have to upgrade to 3.3. first

kamleshambre · Post by **kamleshambre** » 01 Oct 2014, 08:46

Tks for the reply jojo.

Pl find attached which i installed and configured with ticket state "pending for vendor" but it is not working.

Kindly confirm.

Kamlesh

jojo · Post by **jojo** » 01 Oct 2014, 09:45

you should contact the vendor of this feature.

kamleshambre · Post by **kamleshambre** » 01 Oct 2014, 12:07

I don't have valid service contract with OTRS , Kindly confirm any other way out ?

reneeb · Post by **reneeb** » 01 Oct 2014, 13:25

znuny.com is the vendor of the EscalationSuspend addon. If you've found a bug, you should contact them. No need for an OTRS service contract...

Znuny Open Source Ticketsystem

OTRS 3.1.10 Escalation Suspend

OTRS 3.1.10 Escalation Suspend

Re: OTRS 3.1.10 Escalation Suspend

Re: OTRS 3.1.10 Escalation Suspend

Re: OTRS 3.1.10 Escalation Suspend

Re: OTRS 3.1.10 Escalation Suspend

Re: OTRS 3.1.10 Escalation Suspend