Hi!
The OTRS sends notify email to customer at new ticket? Where can I set (on/off) this function?
notify email at new ticket
Moderator: crythias
notify email at new ticket
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RedHat/CentOS/Fedora
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RedHat/CentOS/Fedora
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crythias
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Re: notify email at new ticket
AutoReply attached to queue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: notify email at new ticket
thanks! I see...crythias wrote:AutoReply attached to queue.
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RedHat/CentOS/Fedora
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RedHat/CentOS/Fedora
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JackyJacson
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Re: notify email at new ticket
Where can I set (on/off) this function?
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nanotowers
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Re: notify email at new ticket
Into the Queues Settings => Queues, you can make the change like in this attached picture
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OTRS: 3.1.18, OTRS::ITSM 3.1.10
Apache2/MySQL 5+
NanoTowerS
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Apache2/MySQL 5+
NanoTowerS
"Try not to become a man of success, but rather try to become a man of value." - Albert Einstein
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RStraub
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Re: notify email at new ticket
Nano's picture is the system address, if you want to change the auto-reply use:
Admin -> "auto-responses <-> Queues" ; select the queue and select in the dropdown which (or none) reply you want to use:
Admin -> "auto-responses <-> Queues" ; select the queue and select in the dropdown which (or none) reply you want to use:
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Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS