Hi.
We're looking into letting one of our customers use our OTRS instance to create and manage internal tickets in their company.
I've managed to narrow it down to him beeing able to see tickets only in their queue. My challenge now is that, when creating a new ticket, they're able to view all Users in our OTRS.
Is it possible to set any rights on an Agent regarding which Users that Agent is able to see when creating tickets?
Best regards
Eirik Skomakerstuen
OTRS 4.0
Narrow which Users an Agent can see
Moderator: crythias
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skommen
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- Real Name: Eirik Skomakerstuen
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Narrow which Users an Agent can see
OTRS 5.0.12 | CentOS | MySQL | Multiple OTRS Instances CentOS |
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crythias
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Re: Narrow which Users an Agent can see
not without otrs add-on module or other development. (Not in core, anyway).
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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skommen
- Znuny newbie
- Posts: 9
- Joined: 26 Sep 2014, 16:05
- Znuny Version: 5.0.12
- Real Name: Eirik Skomakerstuen
- Company: Waveit AS
- Location: Norway
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Re: Narrow which Users an Agent can see
Ok, Crythias.
Thanks for a quick reply
BR
Eirik Skomakerstuen
Thanks for a quick reply
BR
Eirik Skomakerstuen
OTRS 5.0.12 | CentOS | MySQL | Multiple OTRS Instances CentOS |
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reneeb
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Re: Narrow which Users an Agent can see
https://www.otrs.com/feature-add-on/res ... ta-view-2/
http://feature-addons.de/otrs/Customer% ... stomerUser (website is in german only)
If you have any questions about the second add on, you can contact me at otrs@perl-services.de . This addon work only when you use OTRS DB as the customer backend (even though I plan to add the support for LDAP in January). I can setup a demo system for you.
(Note that we grant a discount of 24% when you buy the add on in the week from 15th to 21st December, 2014).
http://feature-addons.de/otrs/Customer% ... stomerUser (website is in german only)
If you have any questions about the second add on, you can contact me at otrs@perl-services.de . This addon work only when you use OTRS DB as the customer backend (even though I plan to add the support for LDAP in January). I can setup a demo system for you.
(Note that we grant a discount of 24% when you buy the add on in the week from 15th to 21st December, 2014).
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de