Scheduler not running

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danielitit
Znuny newbie
Posts: 3
Joined: 29 Apr 2014, 11:50
Znuny Version: 4.0.2

Scheduler not running

Post by danielitit »

Hello,

I can't run scheduler. I installed otrs on centos and configured with mssql, using odbc driver from microsoft.
Everything works fine, except scheduler, when i'm trying to start scheduler from linux console or force running by otrs website, still appear information "Scheduler is not running. or Not Running!"
When I check running process in system, I see a lot process

Code: Select all

/usr/bin/perl /opt/otrs/bin/otrs.Scheduler.pl -w 1
which eat my physical memory.

Can You help me?
HAL9000
Znuny newbie
Posts: 6
Joined: 28 Nov 2014, 13:52
Znuny Version: 4.0.1

Re: Scheduler not running

Post by HAL9000 »

Could you please try to update your OTRS to version 3.3.10 or higher? There has been some bugs in the scheduler in some earlier versions.
danielitit
Znuny newbie
Posts: 3
Joined: 29 Apr 2014, 11:50
Znuny Version: 4.0.2

Re: Scheduler not running

Post by danielitit »

Hi HAL9000,

Thanks for reply.
I upgrade my otrs 3.3.9 to 3.3.10 problem still appear, so I try upgrade to 4.0.2, this not fixed my problem.
Maybe any other idea?
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Scheduler not running

Post by jojo »

check the logs
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
danielitit
Znuny newbie
Posts: 3
Joined: 29 Apr 2014, 11:50
Znuny Version: 4.0.2

Re: Scheduler not running

Post by danielitit »

Unfortunately logs are empty.
Scheduler create a lot of logs file and nothing write to it.
spiderpig
Znuny expert
Posts: 198
Joined: 15 Dec 2011, 02:26
Znuny Version: OTRS 5

Re: Scheduler not running

Post by spiderpig »

are you running Centos 7?

go to /opt/otrs/bin and enter the following "perl otrs.Scheduler.pl -a start"
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