Scheduler not running

[danielitit]

Hello,

I can't run scheduler. I installed otrs on centos and configured with mssql, using odbc driver from microsoft.
Everything works fine, except scheduler, when i'm trying to start scheduler from linux console or force running by otrs website, still appear information "Scheduler is not running. or Not Running!"
When I check running process in system, I see a lot process

Code: Select all

/usr/bin/perl /opt/otrs/bin/otrs.Scheduler.pl -w 1

which eat my physical memory.

Can You help me?

[HAL9000]

Could you please try to update your OTRS to version 3.3.10 or higher? There has been some bugs in the scheduler in some earlier versions.

[danielitit]

Hi HAL9000,

Thanks for reply.
I upgrade my otrs 3.3.9 to 3.3.10 problem still appear, so I try upgrade to 4.0.2, this not fixed my problem.
Maybe any other idea?

[jojo]

check the logs

[danielitit]

Unfortunately logs are empty.
Scheduler create a lot of logs file and nothing write to it.

[spiderpig]

are you running Centos 7?

go to /opt/otrs/bin and enter the following "perl otrs.Scheduler.pl -a start"