hi,
when another agent that is not owner of the ticket create a "Phone Call Inbound" on a ticket, then the article is marked with the name of the owner of the ticket, not the actually agent.
any ideas?
Phone Call Inbound
Moderator: crythias
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crythias
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Re: Phone Call Inbound
right. The creator of the ticket is kept for forensic/diagnostic purposes.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Phone Call Inbound
does that make sense? to be able to write call inbound note in some other name?
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crythias
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- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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Re: Phone Call Inbound
I may have misunderstood your question. I think I still do.
Who is the author of the Phone Inbound ticket according to your screenshot? The one who enters the submission or the owner of the ticket?
Who is the author of the Phone Inbound ticket according to your screenshot? The one who enters the submission or the owner of the ticket?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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