Enable ticket watch functionality for certain groups

Moderator: crythias

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aph
Znuny superhero
Posts: 646
Joined: 20 Jun 2014, 12:11
Znuny Version: 3.3.9, 4.x, 5.x

Enable ticket watch functionality for certain groups

Post by aph »

I would like to enable the ticket watcher functionality for the group admin. Hence, I made the following settings in Ticket -> Core::TicketWatcher
Ticket::Watcher = Yes
Ticket::WatcherGroup = admin

As a result only memebers of the group admin see the 'watch' button in ticket zoom view.

However, on the dashboard all agents have a new link 'my watched tickets' next to locked tickets, my responsibilities and so on.

How do I disable this for groups that do not have permissions to watch tickets in the first place?
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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