I would like to do this:
every time while adding a new note, once the dynamic fields are entered, those dynamic field values will be automatically populated to article subject
instead of saying "Status update"
Does anyone know where to set it in the OTRS Admin web UI? or Do I need to change perl files?
Thank you.
auto populate dynamic fields value to article subject when adding a note?
Moderator: crythias
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Re: auto populate dynamic fields value to article subject when adding a note?
it's a website, so javascript will work as you expect.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: auto populate dynamic fields value to article subject when adding a note?
Do I go to /TARGET/SHARE/var/otrs/Kernel/Output to add Javascript to HTML file?
I am using OTRS agent web interface to add note to a ticket.
Thanks again.
I am using OTRS agent web interface to add note to a ticket.
Thanks again.
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Re: auto populate dynamic fields value to article subject when adding a note?
you'd probably drill down one more to "Standard" or your current theme and edit the template file directly.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: auto populate dynamic fields value to article subject when adding a note?
Thank you again. I really appreciate it!