auto populate dynamic fields value to article subject when adding a note?

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wolf97084
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Joined: 10 Feb 2015, 22:37
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auto populate dynamic fields value to article subject when adding a note?

Post by wolf97084 »

I would like to do this:
every time while adding a new note, once the dynamic fields are entered, those dynamic field values will be automatically populated to article subject
instead of saying "Status update"

Does anyone know where to set it in the OTRS Admin web UI? or Do I need to change perl files?

Thank you.
crythias
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Re: auto populate dynamic fields value to article subject when adding a note?

Post by crythias »

it's a website, so javascript will work as you expect.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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wolf97084
Znuny newbie
Posts: 26
Joined: 10 Feb 2015, 22:37
Znuny Version: 4.0.1

Re: auto populate dynamic fields value to article subject when adding a note?

Post by wolf97084 »

Do I go to /TARGET/SHARE/var/otrs/Kernel/Output to add Javascript to HTML file?

I am using OTRS agent web interface to add note to a ticket.

Thanks again.
crythias
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Joined: 04 May 2010, 18:38
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Re: auto populate dynamic fields value to article subject when adding a note?

Post by crythias »

you'd probably drill down one more to "Standard" or your current theme and edit the template file directly.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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wolf97084
Znuny newbie
Posts: 26
Joined: 10 Feb 2015, 22:37
Znuny Version: 4.0.1

Re: auto populate dynamic fields value to article subject when adding a note?

Post by wolf97084 »

Thank you again. I really appreciate it!
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