We receive a lot of requests from other departments within our company where the "customer" is most likely an "agent" too. Can I create an existing agent as a customer too? I would be using the same email address in both instances. Is this something OTRS can handle?
Regards
Jim
[RESOLVED]Interdepartmental tickets
Moderator: crythias
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jimmers1972
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- Real Name: Jim Tambling
- Company: Sportech Racing//Digital Europe
[RESOLVED]Interdepartmental tickets
Last edited by jimmers1972 on 08 Mar 2015, 23:42, edited 1 time in total.
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crythias
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Re: Interdepartmental tickets
yes.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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jimmers1972
- Znuny newbie
- Posts: 14
- Joined: 30 Oct 2014, 17:59
- Znuny Version: 4.0.5
- Real Name: Jim Tambling
- Company: Sportech Racing//Digital Europe
