Auto response issues

[jimmers1972]

So I have created my queues and tested them and everything is working as expected. Auto responses are going out when a new email ticket is raised. I wanted to create my own auto responses for each queue so I created an auto response, linked it to the queue and tested it. The logs say that the auto response has been sent(email x'd out):

Code: Select all

Mar  8 21:23:59 localhost OTRS-CGI-20[8977]: [Info][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [20023] (TicketID=23, ArticleID=) to 'Jim Tambling <Jim.Tambling@xxxxxxxxx.xxx>'.

When I change the auto response back to the default reply it works. Can anybody offer any ideas?

Regards

Jim

[crythias]

Auto responses are going out when a new email ticket is raised.

The logs say that the auto response has been sent(email x'd out):

When I change the auto response back to the default reply it works.

Can anybody offer any ideas?

I missed the part that indicates what's broken.

[jimmers1972]

Sorry, was late last night. No email is ever received when I use anything but the default auto response.

Regards

Jim