Exchange 2010 ChallengeToken issue

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JasonBch
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Joined: 27 Mar 2015, 04:43
Znuny Version: 4.0.6
Real Name: Jason Panosh
Company: Ballarat Community Health

Exchange 2010 ChallengeToken issue

Post by JasonBch »

Hi, I have just installed the OTRS Appliance 4.0.6 and tried to retrieve emails from my Microsoft Exchange Server 2010. I created an Exchange email account, allowed that account to use IMAP and configured OTRS PostMaster Mail Account to connect to this account using IMAPS.
When I click Fetch mail, it seems to work Ok, but if there is a message waiting in the Exchange Inbox then I get this error:
File not found

Firefox can't find the file at http://helpdesk/otrs/index.pl?Action=Ad ... MthLnl8w9a;.

Check the file name for capitalization or other typing errors.
Check to see if the file was moved, renamed or deleted.
The email is delivered, though. If I manually enter this URL and remove the ChallengeToken=Lx... then it does not give any error and the email is delivered.

I also tried to send an email and I get a different error:
Backend ERROR: OTRS-CGI-17 Perl: 5.10.1 OS: linux Time: Fri Mar 27 14:07:29 2015 Message: Impossible to send message to: user@my.domain . RemoteAddress: 1.1.1.1 RequestURI: /otrs/index.pl Traceback (1211): Module: Kernel::System::Ticket::Article::ArticleSend Line: 2560 Module: Kernel::Modules::AgentTicketCompose::Run Line: 786 Module: Kernel::System::Web::InterfaceAgent::Run Line: 987 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
I have checked some things like otrs.CheckModules.pl and I have tried IMAP (without SSL), but neither works. I have used OTRS quite a lot over the years and have not had problems with email from Exchange before, can anyone help?
crythias
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Re: Exchange 2010 ChallengeToken issue

Post by crythias »

OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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