Reminder questions

Moderator: crythias

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ugob
Znuny newbie
Posts: 52
Joined: 29 Jul 2011, 22:15
Znuny Version: 3.0

Reminder questions

Post by ugob »

Hi,

How can we set the default reminder delay (5 days I think). Also, is it normal that I often get situations where I get a follow-up and I get a reminder in the same minute after?

Thanks,
ugob
Znuny newbie
Posts: 52
Joined: 29 Jul 2011, 22:15
Znuny Version: 3.0

Re: Reminder questions

Post by ugob »

Ok, I found that Ticket -> Frontend::Agent Ticket::Frontend::PendingDiffTime determines the default delay for a pending reminder.

It leaves the other question...
crythias
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Re: Reminder questions

Post by crythias »

ugob wrote: is it normal that I often get situations where I get a follow-up and I get a reminder in the same minute after?
It depends on the conditions of the reminder.

What are the conditions of the reminder? Screenshots?
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ugob
Znuny newbie
Posts: 52
Joined: 29 Jul 2011, 22:15
Znuny Version: 3.0

Re: Reminder questions

Post by ugob »

I'll check the history of a ticket to see what were the conditions. I'll provide the information soon. Thanks,
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