Hi,
How can we set the default reminder delay (5 days I think). Also, is it normal that I often get situations where I get a follow-up and I get a reminder in the same minute after?
Thanks,
Reminder questions
Moderator: crythias
Re: Reminder questions
Ok, I found that Ticket -> Frontend::Agent Ticket::Frontend::PendingDiffTime determines the default delay for a pending reminder.
It leaves the other question...
It leaves the other question...
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crythias
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Re: Reminder questions
It depends on the conditions of the reminder.ugob wrote: is it normal that I often get situations where I get a follow-up and I get a reminder in the same minute after?
What are the conditions of the reminder? Screenshots?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Reminder questions
I'll check the history of a ticket to see what were the conditions. I'll provide the information soon. Thanks,