Generic Interface/TicketGet article HTML content

[andyo]

I am retrieving ticket info using the GI, but the articles come back only in plain text and I need all the original HTML. In our implementation (v3.2.9) the HTML is stored on disk. I thought this might be an attachment, but when I specify "<Attachments>1</Attachments>" I still get no attachment HTML.

How do I retrieve the HTML for articles in a ticket using the GI? Would upgrading OTRS help? Is there a setting in SysConfig?

Thanks

[andyo]

Anyone?

[gabid]

Did anyone find a solution to this issue?

It seems that there is no possibility to access the html body either as an attachment, or as some sort of body_html attribute.