Hi!
I want to configure the ConfigITEM (CI) in the view => AgentITSMServiceZoom.
AS you know, with OTRS::ITSM, in this view you can see the details of the Asocciates SLAS and the Linked configITEM (HW,SW...).
Is possible to show the dynamic field of a configitem that you linked. Now I can only show for each CI the following information:
Incident State - CONFIGITEM# - NAME - DEPLOYMENT STATE - CREATED - LINKED AS
Do you know what file I need to configure to show other dynamic fields.
For the view AgentITSMConfigItem was possible to me to show these dynamic fields.
Thanks in advance-
Show the CI dynamic field in AgentITSMServiceZoom
Moderator: crythias
Show the CI dynamic field in AgentITSMServiceZoom
OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database
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OTRS 3.3.6 on Centos 6.0 with MySQL database
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OTRS 3.3.6 on Centos 6.0 with MySQL database
Re: Show the CI dynamic field in AgentITSMServiceZoom
Hi again!
could anyone help me about this topic?
I attached an image to be more clear. That I said I want to see the column "dynamic field" in the screen of service zoom where you can see the Config Items associated to the services.
Thanks
could anyone help me about this topic?
I attached an image to be more clear. That I said I want to see the column "dynamic field" in the screen of service zoom where you can see the Config Items associated to the services.
Thanks
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OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database
---------------------------------------------------------
OTRS 3.3.6 on Centos 6.0 with MySQL database
---------------------------------------------------------
OTRS 3.3.6 on Centos 6.0 with MySQL database