Show the CI dynamic field in AgentITSMServiceZoom

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Gonzalo
Znuny newbie
Posts: 75
Joined: 06 Nov 2013, 19:20
Znuny Version: 5.0.8
Real Name: Gonzalo

Show the CI dynamic field in AgentITSMServiceZoom

Post by Gonzalo »

Hi!

I want to configure the ConfigITEM (CI) in the view => AgentITSMServiceZoom.
AS you know, with OTRS::ITSM, in this view you can see the details of the Asocciates SLAS and the Linked configITEM (HW,SW...).

Is possible to show the dynamic field of a configitem that you linked. Now I can only show for each CI the following information:
Incident State - CONFIGITEM# - NAME - DEPLOYMENT STATE - CREATED - LINKED AS

Do you know what file I need to configure to show other dynamic fields.

For the view AgentITSMConfigItem was possible to me to show these dynamic fields.

Thanks in advance-
OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database

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OTRS 3.3.6 on Centos 6.0 with MySQL database
Gonzalo
Znuny newbie
Posts: 75
Joined: 06 Nov 2013, 19:20
Znuny Version: 5.0.8
Real Name: Gonzalo

Re: Show the CI dynamic field in AgentITSMServiceZoom

Post by Gonzalo »

Hi again!

could anyone help me about this topic?

I attached an image to be more clear. That I said I want to see the column "dynamic field" in the screen of service zoom where you can see the Config Items associated to the services.

Thanks
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OTRS 5.0.8 with Oracle Linux Server release 7.1 with MariaDB database

---------------------------------------------------------
OTRS 3.3.6 on Centos 6.0 with MySQL database
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