[SOLVED] Impossible to reply to customer
Moderator: crythias
[SOLVED] Impossible to reply to customer
All drop downs don't launch the reply window. They are populated and allow selection but when clicked do nothing. I've made sure the pop up blocker and adblock plus were both disabled but still nothing. I've searched but cannot find anything regrading a fix for this issue so I ask, is anyone experiencing this issue?
I am on Ubuntu, with Firefox
Thanks in advance
I am on Ubuntu, with Firefox
Thanks in advance
Last edited by Rick on 13 May 2015, 12:44, edited 1 time in total.
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Re: Impossible to reply to customer
Are there any messages in the logs (both OTRS- and webserver log)?
Start the debugger with ctrl+shift+i and watch the javascript console while you select a new answer. Are there any messages in the javascript console?
Start the debugger with ctrl+shift+i and watch the javascript console while you select a new answer. Are there any messages in the javascript console?
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Re: Impossible to reply to customer
Thanks you for your help.
The only error in the console is 'SyntaxError: missing ) after argument list'
The only error in the console is 'SyntaxError: missing ) after argument list'
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Re: Impossible to reply to customer
Did you install any addons? did you change anything yourself?
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Re: Impossible to reply to customer
No nothing, i already tried with all add-on and plugin disabled ( safe mode of mozilla).
I don't understand, because it worked two days before.
I don't understand, because it worked two days before.
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Re: Impossible to reply to customer
Then make a list with all the things that were changed since it last worked... It is really hard to debug the problem with that little information.
Switch off the JS-Loader in SysConfig. Then open the javascript console and reproduce the error. When the JS-Loader is switched off, you should get the information in which JS file the syntax error occurs. This might lead you to the source of the problem...
Switch off the JS-Loader in SysConfig. Then open the javascript console and reproduce the error. When the JS-Loader is switched off, you should get the information in which JS file the syntax error occurs. This might lead you to the source of the problem...
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Re: Impossible to reply to customer
I think the problem is the web browser, because I had the same problem last week, and by launching Firefox in safe mode, the problem was gone.
When i do the same thing, it changes nothing.
When i do the same thing, it changes nothing.
Re: Impossible to reply to customer
There is no other solution ?
Re: Impossible to reply to customer
Ok i have solved the problem.
The problem come of the translation in French. They forgot the backslash for one of apostroph, and this generate i bad Javascript.
If you have the same problem, check your console for checking javascript error
The problem come of the translation in French. They forgot the backslash for one of apostroph, and this generate i bad Javascript.
If you have the same problem, check your console for checking javascript error