How to make "Pending Date" from "New Phone Ticket" available in Ticket Zoom?

[zyousafi]

I am sure this is another newbie question; however I cannot figure it out for the life of me and I have tried to search far and wide for the answer. I want to be able to show the "Pending Date" that the user entered when setting up the "New Phone Ticket" in the "Ticket View Zoom" for the agent. How can I go about doing this?

[RStraub]

I created a ticket in a OTRS demo system, with a pending time.

Without further configuration, that pending date is shown in the right column, under Ticket Information:
http://itsm-demo.otrs.com/otrs/index.pl ... ketID=1000

Is this not the case in your setup?

EDIT: Set the pending time very short, it will close in 24 hours

[zyousafi]

This is unfortunately not the case for me

[rvaldomir]

Un order to use this pending date, yo can use a default state linked to pending reminder con ticket creación.

This will help you to avoid coding the newphoneticket module.