I've made an acl to make sure users can't assign tickets to a particular agent.
this acl seems to work fine creating a new phone ticket
however when doing bulk actions on multiple tickets in the ticket queue view screen the agent seems to reappear under the ticket owner field again
do acl's no apply to the bulk ticket action screen?
Applying ACL's to the bulk ticket actions screen
Moderator: crythias
Re: Applying ACL's to the bulk ticket actions screen
Hi,
There are some bug reports about this issue. The bulk action ACL is partly by design.
http://bugs.otrs.org/show_bug.cgi?id=10709
http://bugs.otrs.org/show_bug.cgi?id=9528
feel free to add your experiences.
Flo
There are some bug reports about this issue. The bulk action ACL is partly by design.
http://bugs.otrs.org/show_bug.cgi?id=10709
http://bugs.otrs.org/show_bug.cgi?id=9528
feel free to add your experiences.
Flo
OTRS 2026 (Prod, Managed)
OTRS 2026 auf Debian 13 (Test)
Znuny 7.x latest version testing auf Debian 13
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OTRS 2026 auf Debian 13 (Test)
Znuny 7.x latest version testing auf Debian 13
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.