Applying ACL's to the bulk ticket actions screen

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RagnaXBL
Znuny newbie
Posts: 16
Joined: 21 Jan 2015, 15:08
Znuny Version: 4.0.4

Applying ACL's to the bulk ticket actions screen

Post by RagnaXBL »

I've made an acl to make sure users can't assign tickets to a particular agent.
this acl seems to work fine creating a new phone ticket

however when doing bulk actions on multiple tickets in the ticket queue view screen the agent seems to reappear under the ticket owner field again

do acl's no apply to the bulk ticket action screen?
wurzel
Znuny guru
Posts: 3273
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Applying ACL's to the bulk ticket actions screen

Post by wurzel »

Hi,

There are some bug reports about this issue. The bulk action ACL is partly by design.

http://bugs.otrs.org/show_bug.cgi?id=10709
http://bugs.otrs.org/show_bug.cgi?id=9528

feel free to add your experiences.

Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12

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