Link ticket and custom CI class

Moderator: crythias

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ITARICON
Znuny newbie
Posts: 1
Joined: 16 Jul 2015, 11:31
Znuny Version: 3.3.8
Real Name: Stefan Dankert
Company: ITARICON GmbH

Link ticket and custom CI class

Post by ITARICON »

Hello everybody,

I created a custom CI class.
Now I discovered that I am not able link tickets to config items in this class. The class is not listed in the list for ci-classes. In the customer information center the class is not listed too.
Is there any additional configuration to do after creating a config items class?

Thanks a lot for your answers in advance.

Stefan
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Link ticket and custom CI class

Post by RStraub »

Did you:

- Set a permission group for the class?
- Add a valid definition for that class?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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