Not able to login into http://xxx.xx.xx.xx/otrs/customer.pl?Action=Login

[santoshsaripelli1]

Hello All,

I am not able to login into customer.pl link. Can you guys please suggest me what configuration need to be modified. 20 days back i was able to login but currently not able.

Regards,
Santosh

[RStraub]

The link should end with customer.pl - without the Action parameter.

What is the problem if you say you cannot login? What's in the logs?

[santoshsaripelli1]

Thanks for your quick reply.

The error comes is The web page has a redirect loop.
Please tell me where i need to check the Logs, mean to say which logs you want to check.

Regards,
Santosh

[RStraub]

OTRS log:
~otrs/var/log/otrs*.log

Apache-Log:
/var/log/apache(2)/error.log

The error says you have a redirect loop. I encountered this problem when we had two active pre-application modules that redirected the page (AgentInfo and PasswordPolicy).

But I highly doubt that's the case for the customer frontend. Did you customize your installation?

[santoshsaripelli1]

Hello All,

Please find the below Apache logs.

ri Aug 14 15:09:02 2015] [error] [client 172.21.33.111]
[Fri Aug 14 15:09:02 2015] [error] [client 172.21.33.111] RemoteAddress: 172.21.33.111
[Fri Aug 14 15:09:02 2015] [error] [client 172.21.33.111] RequestURI: /otrs/customer.pl?Action=Login
[Fri Aug 14 15:09:02 2015] [error] [client 172.21.33.111]
[Fri Aug 14 15:09:02 2015] [error] [client 172.21.33.111] Traceback (4868):
[Fri Aug 14 15:09:02 2015] [error] [client 172.21.33.111] Module: Kernel::System::CustomerAuth::DB::Auth (OTRS 3.3.13) Line: 94
[Fri Aug 14 15:09:02 2015] [error] [client 172.21.33.111] Module: Kernel::System::CustomerAuth::Auth (OTRS 3.3.13) Line: 147
[Fri Aug 14 15:09:02 2015] [error] [client 172.21.33.111] Module: Kernel::System::Web::InterfaceCustomer::Run (OTRS 3.3.13) Line: 210
[Fri Aug 14 15:09:02 2015] [error] [client 172.21.33.111] Module: C:/otrs/OTRS/bin/cgi-bin/customer.pl (unknown version) Line: 41
[Fri Aug 14 15:09:02 2015] [error] [client 172.21.33.111]

Please suggest me what is going so the customers are not able to login.

Regards,
Santosh

[crythias]

Windows is not supported well, if at all.

[santoshsaripelli1]

Hello,

Thanks for you answer.

There is no chance for it works good in Windows?

Please help me in this issue, if i again install in Linux then i need to do all the configuration ans integration as well.

Regards,
Santosh