Hey, new to OTRS.
Problem: We want to set that agent (our client) can create and edit new customers (for his company use), but can not view or edit other customers (which are not in his domain). Basically we want that this agent can edit/create/view ONLY users which are set in custom customer group.
[I'm confused, because if you want to give agent rights to create users etc., you need to give him permissions to 'users' group, which contains all customers. Can I create new group like 'users', but that group can only contains users that are in custom customer group? And how exactly can i do that?]
Thanks for answes,
MM
How to limit agent access to specific customer group only
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root
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Re: How to limit agent access to specific customer group only
AFAIK that's not possible
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Re: How to limit agent access to specific customer group only
So there is no way where specific agent can only edit specific group of customers.
Example: If we have department for production and that guy should only be able to edit customers in group production, but couldn't be able view or edit customers which are in group development.
Just checking that we are on the same page.
Example: If we have department for production and that guy should only be able to edit customers in group production, but couldn't be able view or edit customers which are in group development.
Just checking that we are on the same page.
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root
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Re: How to limit agent access to specific customer group only
Yes, that's what I understand from your original post.
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Do you want to contribute or want to know where it goes ?
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reneeb
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Re: How to limit agent access to specific customer group only
This addon might be helpful for you: http://feature-addons.de/otrs/Customer% ... stomerUser
If you want, I can set up a demo instance for you...
If you want, I can set up a demo instance for you...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de