[SOLVED] Service, SLA and Impact empty

[robcar]

Hello,
still struggling with my first OTRS::ITSM installation.
I cannot choose Service, SLA nor Impact for tickets, only Priority.
I do have Services, SLAs and Impacts, but the dropdown field in the tickets form is empty.
How come?
It seems like that they are functions of Type and Queue; I guess that because when I change those last two in the ticket I see Service and SLA dropdown refreshing

Can someone please help me?
Thanks

[robcar]

As additional information I have to say that I previously changed the values under Dynamic Fields - ITSMCitricality and ITSMImpact

[wurzel]

Hi,

the service is linked to a customer.

You have to link them in customer <-> services and then it will work fine.

Flo

[robcar]

the service is linked to a customer.

You have to link them in customer <-> services and then it will work fine.

Thanks for the tip; I forgot to mention that I have an external A.D. LDAP backend.
So no customers data and no way to link services and customers, at least AFAIU.
Btw, does the missing link above explains the fact that also SLA and Impact dropbox are empty?
thank you

--
rob

[robcar]

Thanks for the tip; I forgot to mention that I have an external A.D. LDAP backend.
So no customers data and no way to link services and customers, at least AFAIU.
Btw, does the missing link above explains the fact that also SLA and Impact dropbox are empty?

I further checked and I found out that under Customer User <-> Services there is also 'Edit default services'; I marked all services as default and then I managed to have Services,SLA and Impact dropdown menus filled
So thanks again for the tip!

[wurzel]

Hi,



Flo