Multiple Transitions between Activities

[JeremyB3ntham]

Is it possible to have multiple Transitions between Activities?

Say I have two Activities linked by Transition_1. The linking looks for a 'Yes' or 'No' in a drop-down as I want it to move on regardless of what is chosen. It just needs to move on to the next Activity and change the queue. This is fine and works. But I also want to have another Transition. Transition_2, which is dependent on a 'Yes' (only) from another drop down, which then creates a new ticket. Again, the Create Ticket Transition Action works fine If I add it to Transition_1, but I obviously don't want to create the new ticket every time. Only when a 'Yes' is selected in that drop-down.

Tldr:

On the same Activity:

Drop-down 1: Yes or No
Drop-down 2: Yes

Ticket moves on and the new Ticket is created.


Drop-down 1: Yes or No
Drop-down 2: No

Ticket moves on and the new Ticket is NOT created.

I can't get it to create the new ticket in this scenario.

Hope you can help.

---------------------------------------------------
This is using OTRS v 5.0.5 on Linux, Debian.

[crythias]

What happens when you tried it?

Also, maybe this: viewtopic.php?t=30029#p122152

[JeremyB3ntham]

It just doesn't create the new ticket. It moves the Process on and performs all Transition Actions that are assigned to the first Transition, but seems to ignore my other Transition Action assigned to my second Transition.

Thanks for the link. I will check that out.

[crythias]

Note that Transitions are criteria, and Transition Actions are what happens if criteria is matched (besides then going to the next Activity).

[JeremyB3ntham]

Note that Transitions are criteria, and Transition Actions are what happens if criteria is matched (besides then going to the next Activity).

Yeah, sorry. I know that just wrote it wrong. Have edited my post.