Received 500+ emails by accident, how to delete them from RAW?

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jstefanovic
Znuny newbie
Posts: 15
Joined: 13 Jan 2016, 18:11
Znuny Version: otrs5free
Real Name: Jan
Company: Tantalus

Received 500+ emails by accident, how to delete them from RAW?

Post by jstefanovic »

Dear OTRS gurus,

can you please help a new guy here? I just installed otrs 5 free (loving it!!!) but while testing email, I've used my own email address
and OTRS fetch happily sucked all my emails from Inbox and created 500+ tickets on the OTRS server.
My Outlook Inbox is empty now (no problem with that, I have a backup), but how to delete 500+ emails from OTRS Raw queue? :lol:

Million thanks for your help!!!

Jan
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Received 500+ emails by accident, how to delete them from RAW?

Post by jojo »

GenericAgent
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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jstefanovic
Znuny newbie
Posts: 15
Joined: 13 Jan 2016, 18:11
Znuny Version: otrs5free
Real Name: Jan
Company: Tantalus

Re: Received 500+ emails by accident, how to delete them from RAW?

Post by jstefanovic »

Hi jojo, what do you mean by "GenericAgent" please?
Please note I am new to OTRS, just testing this solution if it will fit out company.
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jstefanovic
Znuny newbie
Posts: 15
Joined: 13 Jan 2016, 18:11
Znuny Version: otrs5free
Real Name: Jan
Company: Tantalus

Re: Received 500+ emails by accident, how to delete them from RAW?

Post by jstefanovic »

Hi JoJo,

figured it out with your comment, thanks a lot, man!
all tickets deleted...

Jan
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