queues view only ticket available

Moderator: crythias

Locked
czeri
Znuny newbie
Posts: 4
Joined: 03 Mar 2016, 12:12
Znuny Version: 5.0.6
Location: Poland

queues view only ticket available

Post by czeri »

Hello I would like see only ticket available in my queues.
Now I see something like that "all tickets /available tickets" in list my queues.
Can I only see available tickets?
root
Administrator
Posts: 4253
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: queues view only ticket available

Post by root »

What is you definition of 'all tickets' and 'available tickets'?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
czeri
Znuny newbie
Posts: 4
Joined: 03 Mar 2016, 12:12
Znuny Version: 5.0.6
Location: Poland

Re: queues view only ticket available

Post by czeri »

All tickets are unlocked and locked
Available tickets are only unlocked

I woud like see only unlocked ticket like queue Allegro-Info:

http://postimg.org/image/5wzhw3dj5/
root
Administrator
Posts: 4253
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: queues view only ticket available

Post by root »

czeri wrote:
I woud like see only unlocked ticket like queue Allegro-Info:

http://postimg.org/image/5wzhw3dj5/
AFAIK, this is not possible by configuration.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
czeri
Znuny newbie
Posts: 4
Joined: 03 Mar 2016, 12:12
Znuny Version: 5.0.6
Location: Poland

Re: queues view only ticket available

Post by czeri »

Ok thank's I thought that I can change in settings
rvaldomir
Znuny expert
Posts: 155
Joined: 04 Aug 2014, 23:59
Znuny Version: 3.3.8
Real Name: Roberto A. Valdomir

Re: queues view only ticket available

Post by rvaldomir »

let me know if you need to add more filters on views
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
josegarcia
Znuny newbie
Posts: 4
Joined: 18 May 2016, 12:16
Znuny Version: 4.0.1

Re: queues view only ticket available

Post by josegarcia »

Hi,

I want to know if I can disable "available tickets" option, to have only "All tickets" in queues view.

Thanks!
rvaldomir
Znuny expert
Posts: 155
Joined: 04 Aug 2014, 23:59
Znuny Version: 3.3.8
Real Name: Roberto A. Valdomir

Re: queues view only ticket available

Post by rvaldomir »

Yes you can by code. You can comment this menu in .pm files
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

----------------------------------------------------------------------------------------
OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Locked