GenericAgent Excluding parameters

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bmichelot
Znuny newbie
Posts: 88
Joined: 31 Jul 2013, 16:52
Znuny Version: 5.0.20
Real Name: Benoît MICHELOT
Company: Amphenol Air LB France
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GenericAgent Excluding parameters

Post by bmichelot »

Hi all,
I would like to use the GenericAgent to mark specific mails.
To do it, I would like to know how I can exclude parameters in the selection parameters, example :
Marking is done on mail coming from others domains except the ones coming from *@my-company-name.com.
How should I write it in the parameters?
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: GenericAgent Excluding parameters

Post by RStraub »

This sounds like a job for a PostMaster Filter. What are you trying to achieve ?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
bmichelot
Znuny newbie
Posts: 88
Joined: 31 Jul 2013, 16:52
Znuny Version: 5.0.20
Real Name: Benoît MICHELOT
Company: Amphenol Air LB France
Contact:

Re: GenericAgent Excluding parameters

Post by bmichelot »

Thanks for your answer.
We receive inquiries from internal and external customers.
We would like to add SLA on external customers.
External is wide, but internal is coming only from a few names of domains.
bmichelot
Znuny newbie
Posts: 88
Joined: 31 Jul 2013, 16:52
Znuny Version: 5.0.20
Real Name: Benoît MICHELOT
Company: Amphenol Air LB France
Contact:

Re: GenericAgent Excluding parameters

Post by bmichelot »

Hi,
I found the answer to my request.
Excluding parameter is "!".
Regards,
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