Hi all,
I would like to use the GenericAgent to mark specific mails.
To do it, I would like to know how I can exclude parameters in the selection parameters, example :
Marking is done on mail coming from others domains except the ones coming from *@my-company-name.com.
How should I write it in the parameters?
GenericAgent Excluding parameters
Moderator: crythias
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- Znuny guru
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Re: GenericAgent Excluding parameters
This sounds like a job for a PostMaster Filter. What are you trying to achieve ?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny newbie
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Re: GenericAgent Excluding parameters
Thanks for your answer.
We receive inquiries from internal and external customers.
We would like to add SLA on external customers.
External is wide, but internal is coming only from a few names of domains.
We receive inquiries from internal and external customers.
We would like to add SLA on external customers.
External is wide, but internal is coming only from a few names of domains.
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- Znuny newbie
- Posts: 88
- Joined: 31 Jul 2013, 16:52
- Znuny Version: 5.0.20
- Real Name: Benoît MICHELOT
- Company: Amphenol Air LB France
- Contact:
Re: GenericAgent Excluding parameters
Hi,
I found the answer to my request.
Excluding parameter is "!".
Regards,
I found the answer to my request.
Excluding parameter is "!".
Regards,