Possible Bug around Email Filters?

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scravid
Znuny newbie
Posts: 7
Joined: 29 Apr 2016, 09:15
Znuny Version: 3.2.9
Real Name: David

Possible Bug around Email Filters?

Post by scravid »

Hi there,

I've been doing some testing with a non-live OTRS system we have in our environment and I seem to have managed to break the email collection process.

I was trying to introduce a Regular Expression to search for a specific text string, but it was apparently incorrectly formatted. I have since removed the expression, rebooted the server etc and verified that it is no-longer displayed in the list, but, the Apache log still indicates that OTRS is failing on the old RegEx which I removed.

Could anyone tell me if I'm doing something wrong or if I might have to go into the back end DB to remove the errant filter?

Thanks a lot,

Scravid.
scravid
Znuny newbie
Posts: 7
Joined: 29 Apr 2016, 09:15
Znuny Version: 3.2.9
Real Name: David

Re: Possible Bug around Email Filters?

Post by scravid »

Sorry, I should add, I'm running the Test system on version 3.2.9.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Possible Bug around Email Filters?

Post by jojo »

OTRS 3.2. is not supported any more. Latest 3.2. patchlevel was: 3.2.18

Actuall OTRS version is OTRS5 (5.0.10) you should upgrade.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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