Hi Guys,
I'm trying to configure OTRS to recieve email from my dreamhost email, I can't get it to authenicate... can i get some help please.
Thank you
Nathan
Trouble getting IMAP email to fetch
Moderator: crythias
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Re: Trouble getting IMAP email to fetch
Whast are your settings? Does the match this manual? https://help.dreamhost.com/hc/en-us/art ... n-overview
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
- Posts: 4
- Joined: 29 Jul 2016, 17:24
- Znuny Version: OTRS5
- Real Name: Nathan
- Company: solidblueliquid
Re: Trouble getting IMAP email to fetch
I've attached a screenshot of the setup.
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Re: Trouble getting IMAP email to fetch
What's the error in the otrs log?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
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Re: Trouble getting IMAP email to fetch
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-71 Perl: 5.16.3 OS: linux Time: Tue Aug 2 19:40:20 2016
Message: IMAP: Can't connect to imap.solidblueliquid.co.uk
Traceback (27244):
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 142
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 86
Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 94
Module: (eval) Line: 444
Module: Kernel::System::Console::BaseCommand::Execute Line: 438
Module: (eval) Line: 147
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138