Trouble getting IMAP email to fetch

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solidbluesupport
Znuny newbie
Posts: 4
Joined: 29 Jul 2016, 17:24
Znuny Version: OTRS5
Real Name: Nathan
Company: solidblueliquid

Trouble getting IMAP email to fetch

Post by solidbluesupport »

Hi Guys,

I'm trying to configure OTRS to recieve email from my dreamhost email, I can't get it to authenicate... can i get some help please.

Thank you

Nathan
root
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Posts: 4253
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Trouble getting IMAP email to fetch

Post by root »

Whast are your settings? Does the match this manual? https://help.dreamhost.com/hc/en-us/art ... n-overview
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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solidbluesupport
Znuny newbie
Posts: 4
Joined: 29 Jul 2016, 17:24
Znuny Version: OTRS5
Real Name: Nathan
Company: solidblueliquid

Re: Trouble getting IMAP email to fetch

Post by solidbluesupport »

I've attached a screenshot of the setup.
Screenshot.jpg
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root
Administrator
Posts: 4253
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Trouble getting IMAP email to fetch

Post by root »

What's the error in the otrs log?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
plattnat
Znuny newbie
Posts: 41
Joined: 26 Dec 2015, 09:42
Znuny Version: 6.2.1
Real Name: Nathan Platt

Re: Trouble getting IMAP email to fetch

Post by plattnat »

ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-71 Perl: 5.16.3 OS: linux Time: Tue Aug 2 19:40:20 2016

Message: IMAP: Can't connect to imap.solidblueliquid.co.uk

Traceback (27244):
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 142
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 86
Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 94
Module: (eval) Line: 444
Module: Kernel::System::Console::BaseCommand::Execute Line: 438
Module: (eval) Line: 147
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138
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