Process Ticket - Customer ID/ Name?

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auDAAdmin
Znuny newbie
Posts: 24
Joined: 06 Oct 2014, 01:17
Znuny Version: 4.0.17
Real Name: Osley
Company: auDA

Process Ticket - Customer ID/ Name?

Post by auDAAdmin »

I've created a process workflow, how do I add a field (dynamic field ?) that displays the who created the ticket, i.e. their name.

This information is available on the right hand side, under Customer Information with a tag called 'Customer' - how can I reference this in the actual main body of the process ticket?

Thanks
Eggllo
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Posts: 79
Joined: 09 Jun 2016, 14:27
Znuny Version: 5.0.10

Re: Process Ticket - Customer ID/ Name?

Post by Eggllo »

There is a setting in SysConfig, DynamicFieldFromCustomerUser::Mapping and Ticket::EventModulePost###930-DynamicFieldFromCustomerUser. I believe this should have the functionality you're looking for.
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