Hello everyone
I'm working with OTRS, entering some old tickets (from two months ago), but the creation time is today.
I was checking if I could modify the creation time from the database but I haven't found the field with this information. Because even I've changed it the interface shows the old time.
Do you know about this issue? I tried to look at the font code but I don't know perl, so it's really difficult to me to identify the pages and stuff.
Thanks in advance!
Change ticket creation time
Moderator: crythias
Re: Change ticket creation time
it is not possible to alter the creation time
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com