Change ticket creation time

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AlejaSb14
Znuny newbie
Posts: 2
Joined: 06 Aug 2016, 00:38
Znuny Version: OTRS 4
Real Name: Alejandra
Company: UQ

Change ticket creation time

Post by AlejaSb14 »

Hello everyone

I'm working with OTRS, entering some old tickets (from two months ago), but the creation time is today.

I was checking if I could modify the creation time from the database but I haven't found the field with this information. Because even I've changed it the interface shows the old time.

Do you know about this issue? I tried to look at the font code but I don't know perl, so it's really difficult to me to identify the pages and stuff.

Thanks in advance!
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Change ticket creation time

Post by jojo »

it is not possible to alter the creation time
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