[ITSMChangeManagement] Customer can't view changes

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nox902
Znuny newbie
Posts: 1
Joined: 12 Aug 2016, 13:38
Znuny Version: OTRS 5
Real Name: Ignacio
Company: Consulting

[ITSMChangeManagement] Customer can't view changes

Post by nox902 »

Hello everyone,

First of all, thanks in advance.

I have a problem, i have enabled ITSM package of changes. It is a very useful tool. But the problem is that from the customer portal they can't visualize changes (attached image).

I have configured from sysconfig the display, but only the top bar appears, without any changes occur. The count of changes appear in the top bar but no more info displayed.

Please if anyone has had the same problem or know how to fix it would be very grateful.

Thank you very much

Best regards
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fracionero
Znuny newbie
Posts: 2
Joined: 08 Sep 2016, 16:55
Znuny Version: 5.00.0
Real Name: Francisco Racionero
Company: AlesonITC

Re: [ITSMChangeManagement] Customer can't view changes

Post by fracionero »

I have the same problem, and I don't get any solution.

Anyone can allow customers to see changes?

How did you do?
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